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Get to know the VCL residential ship departments

15/07/2023

We are launching a new series of blog articles where our residents and the interested public can learn about the work of the residential ship departments.
In the first part, the housekeeping department is introduced.
Lead manager: Mr. Solahudin.



Tips in the Victoria Cruises Line Housekeeping Department

 

The Housekeeping Department is a part of the resident in charge of cleanliness, tidiness, completeness and security both in the rooms and all areas of the residence, with good quality service to guests staying at the residence. Housekeeping have CHSE stands for Cleanliness, Health, Safety and Environment Sustainability. The housekeeping department plays a crucial role in maintaining cleanliness, hygiene, and guest satisfaction on cruise ships. If you're considering a career in this department, here are some tips to succeed and excel in housekeeping role:


1 

 

Daily Responsibilities:

As a housekeeping crew member, our primary responsibility is to maintain the cleanliness and hygiene of guest cabins and public areas. This includes making beds, changing linens, vacuuming, dusting, and replenishing amenities. We'll also be responsible for responding to guest requests, ensuring their comfort, and addressing any housekeeping concerns promptly


2

 

Enhance Communication Skills:


Effective communication is vital in the housekeeping department, especially when working with colleagues and addressing guest needs. Develop clear and concise communication skills to convey instructions, coordinate with other departments, and provide excellent customer service. Active listening and empathy are equally important when dealing with guest inquiries or concerns.



Embrace Teamwork:

 

The housekeeping department relies heavily on teamwork. Collaborate with your colleagues to ensure smooth operations and timely completion of tasks. Support each other, share knowledge, and be open to learning from more experienced team members. A positive and cooperative attitude will contribute to a harmony work environmental


3



Team Spirit and Professionalism:

 

Behind every exceptional guest experience is a team of dedicated professionals working in harmony. Get a glimpse into the camaraderie and teamwork within our housekeeping department, where passion, professionalism, and a shared commitment to excellence drive our daily operations. Learn how our team collaborates seamlessly with other departments to deliver a seamless and unforgettable cruise experience.




4



 

Life as a Housekeeping Crew Member on a Residential Ship

 

Working in the housekeeping department onboard cruise line can be an enriching and fulfilling experience. It offers a chance to combine our passion for cleanliness with a desire to explore the world. While it comes with challenges, the rewards, both personal and professional, make it an excellent choice for those seeking a unique career path. Our housekeeping crew member life have a lot of talent in performance like singing, Indonesian traditional dancing to show on the stage, we call it “CREW SHOW” for guest entertainment onboard instead of free time, and relax on open deck while enjoying to self-pictures in every single port of different destination countries,


5  

Housekeeping crew member talent as a Singer



6 

Indonesian Crew Talent Show and Indonesia Bamboo Music Traditional is called Angklung


7

 

 

Housekeeping crew member are friendly from the heart to genuine Smile is the key. When the crew happy, guest happy...everybody happy...feeling so amazing become part of the amazing people on board VCL

 

 8 



Housekeeping department is part of the laundry service for our guest in residential ship and all crew member, our laundry Supervisor welcome you to explore the world with Victoria Cruises.


9



Housekeeping crew member take an opportunity on shore excursion tour together with the residential guests.

Victoria Cruises Line crew members are the friendliest by genuine in the heart and we stay like a family.

Author: Mr.Solahudin, HK manager
15/07/2023

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